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Swiss banks are shifting focus from experimentation to efficiency, automation, and AI to address margin pressures and rising customer expectations, according to a study by Eraneos. Wealth management and private equity lead in AI adoption, while retail banking lags behind. Key strategies for digital transformation include prioritizing AI investments, enhancing cyber security, and modernizing data platforms.
Swiss banks are shifting focus from experimentation to efficiency, automation, and AI to tackle margin pressures and rising customer expectations, according to a study by Eraneos. Wealth management leads in AI adoption, while retail banking lags. Cybersecurity investments are prioritized, with actionable strategies emphasizing AI, automation, and modernized data platforms for sustainable growth.
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